Terms & Conditions

Welcome to CrystalGenics.com
If you visit, make a purchase, or shop at crystalgenics.com, you accept these conditions and are subject to these guidelines.

By registering with crystalgenics.com or ordering from CrystalGenics, you agree to all terms & conditions as outlined here and on our store section of the site. You agree that the information you provide is true and accurate to the best of your ability and/or knowledge and that you are representing yourself approximately as a dental professional, affiliate, distributor or an international customer. Miss-use of this site, or sections thereof may result in your removal as a registered user. Use of foul or inappropriate language in any of our comment boxes, chat areas or forums will not be tolerated. As a registered user of crystalgenics.com you agree to treat others respectfully in online communications through our website.

Online users cannot hold crystalgenics.com liable for any inappropriate behavior. If you feel any such behavior has occurred, please contact us by email immediately so that we can investigate the matter. Use of any trademarks or images on crystalgenics.com is strictly forbidden without prior written consent from Starz Westside Holdings, Inc.


This site is owned and operated by Starz Westside Holdings, Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Starz Westside Holdings, Inc. ALL RIGHTS RESERVED. All audio and video clips are the sole property of crystalgenics.com or its respective content providers. All software used on the site is the sole property of crystaslgenics.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site, or downloading approved files that are offered as downloads, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Starz Westside Holdings’ written permission. All rights not expressly granted her in are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of crystalgenics.com, are used with permission. All other trademarks or service marks are property of their respective owners. The use of any CrystalGenics or crystalgenics.com trademark or service mark without their express written consent is strictly prohibited.


When you visit crystalgenics.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Starz Westside Holdings grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Starz Westside Holdings. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Starz Westside Holdings.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of crystalgenics.com without express written consent. You may not use any meta-tags or any other “hidden text” utilizing CrystalGenics name or trademarks without the express written consent of Starz Westside Holdings. Any unauthorized use terminates the permission or license granted by Starz Westside Holdings. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of crystalgenics.com so long as the link does not portray Starz Westside Holdings, CrystalGenics or any other of its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any CrystalGenics or other product logo or other proprietary graphic or trademark as part of the link without express written permission.


You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Starz Westside Holdings does not sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use crystalgenics.com only with the involvement of a parent or guardian. Starz Westside Holdings reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.


Although we work very hard to prevent errors when filling orders, mistakes may occur. If we do ship the wrong product to you or fail to ship a product in a package, our procedure and policy for resolving the problem is as follows. CrystalGenics.com will verify that an item has been left out of a package by replacing the original order and comparing what the weight should have been to the actual weight shipped. If we can clearly see that an item was left out of the box, we will ship the item to you at no charge using the same shipping method that was originally used on the original order. We will gladly upgrade your service to ensure that it makes it to you on a specific date if you are willing to pay the difference in shipping costs between the new shipping method and the original shipping method.


Except as expressly stated herein, crystalgenics.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on the crystalgenics.com website, except as expressly stated herein, crystalgenics.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to crystalgenics.com, arising from any product sold on the crystalgenics.com website shall be the price of the product ordered. In no event shall crystalgenics.com, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.


Evolve syringe and tip retainer system warranty is for 36 months with a product life of 5 years under proper use and handling. If you purchased your CrystalGenics syringe directly on crystalgenics.com, your syringe warranty will start the day your order is invoiced. If you purchased your CrystalGenics syringe system from a third-party (distributor), you must register your syringe on crystalgenics.com within 30 days of receiving. If you do not register your syringe on crystalgenics.com your warranty is null and void. No exceptions. Any unauthorized manipulation or modification of the syringe and/or retainer system will immediately void the warranty and exonerate CrystalGenics, Starz Westside Holdings, Inc., and its affiliates from all liability for injury or damage to equipment, persons or animals that may be caused by such modifications, manipulations, or improper use of CrystalGenics Evolve. No exceptions.

Warranty covers the product functionality and excludes any labor and installation or removal costs. Warranty covers any device manufacturing defects and is limited solely to the replacement of defective parts. Warranty does not cover dents, scratches or wear and tear of the syringe/syringe sleeves from daily use and autoclaving. Warranty does not cover dropping the syringe. Evolve uses a factory-installed tip retainer to be used only with the CrystalGenics single-use tips. Any modification of tip retainer to use proprietary tips will automatically void any warranty. No exceptions.

Placing syringe sleeve, syringe body, or tip retainer assembly into any cleaning solution will void all warranties. CrystalGenics sleeves and retainer assembly can be disinfected with a cleaning wipe and then placed into a thermo-disinfector or steam autoclave. All disputes shall be subject to the jurisdiction of the courts of Collin County, TX United States.


To qualify for the Exchange Syringe Program, you must purchase a minimum of one syringe kit. This includes an Intro Kit, a Pro Syringe Kit, a Mega Kit or Mega Syringe Kit. The Exchange Syringe Program is a 1:1 syringe exchange. For every CrystalGenics syringe you purchase, you may ONLY exchange one branded air/water syringe. A customer cannot exchange syringe without completing the Exchange Syringe form on crystalgenics.com. Syringes received without a completed exchange syringe form will not receive credit for received syringe(s). Syringe(s) received must be an approved branded air/water syringe as described on the syringe exchange form. If a non-branded syringe is received, no credit will be issued. No exceptions. Syringes Starz Westside Holdings, CrystalGenics, and any of their affiliates are not responsible for lost shipments that are not received in approved shipping addresses. Any lost shipment is the sole responsibility of the customer and the shipping agent to resolve. When shipping your personal syringe for exchange, please ensure you have put the correct shipping details. Any errors in shipping location is the responsibility of the customer.


CrystalGenics Evolve will exchange for free up to 1440 of your current single-use tip inventory per office for our CrystalGenics Tips. To qualify for the exchange, your current single-use tips must be an approved branded tip in sealed (unopened) bags. Please see the Exchange For Free page for more details. If non-branded single-use tips are received, no exchange will be completed. No exceptions. Only approved and branded single-use tips qualify for the tip exchange. Starz Westside Holdings, CrystalGenics, or any of their associated affiliates are not liable for lost shipments or shipping disputes. All shipping disputes are the responsibility of the shipper and shipping agent. No exceptions.


CrystalGenics Tips use materials that compost only when disposed of at an industrial or municipal composting facility. The tips will NOT compost in conventional landfills. Conditions present in industrial and municipal composting facilities break down the tip naturally using heat, air, water and light. Customers should seek more information from their local composting facilities. Even if material is incinerated or thrown away in standard receptacles. The tip materials use no petroleum in its production, meaning no fossil fuels are wasted in the production process. ASTM D6400 has certified materials used in the CrystalGenics Tip production.


In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product information received from our suppliers, crystalgenics.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Crystalgenics.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, crystalgenics.com shall immediately issue a credit to your credit card in the amount of the charge.


Throughout this website product brands or companies other than CrystalGenics may appear. These product brands/health brands, names titles and trademarks belong to their respective companies and are in no way affiliated with Starz Westside Holdings, crystalgenics.com, or any of their affiliates.


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Crystalgenics.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Crystalgenics.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.


Crystalgenics.com offers a free financing option that is available to use for all products on the store EXCEPT for the CrystalGenics Tips. The CrystalGenics Tips will be paid in full upon placing any order, even when order is financed. When financing, two forms of payment will be required. If you do not have two forms of payment, you will not have the ability to finance. The primary credit card will be the card that is used for payments. Your secondary credit card will be used ONLY if the primary card does not work or is denied for payment. There is no interest charged for financing. When you submit a financed order, your card will be charged once a month until the payment owed is paid in full. The duration of the financing is selected by you during the checkout process. By accepting the terms & conditions for your financed order, you authorize your credit card to be charged once a month for the duration of the selected financing terms. If you feel your credit card is being charged incorrectly, please contact us via the cystalgenics.com contact page. All sales are final.


All sales are final and all products sold by crystalgenics.com are sold in new condition to the buyer. Any damages due to transit/shipping must be reported to the shipping company. Any items that are rejected by customers and sent back to us will not be accepted, unless it is approved by crystalgenics.com beforehand and sender has received an RMA (Return Merchandise Authorization) number. Prices may change without notice. Credit card cancellation transactions are subject to a $20 cancellation fee.


Following are the only acceptable payment methods for products purchased on crystalgenics.com: Visa, Master Card, and Discover ONLY. Products will be shipped within 48 hours of credit card approval. Credit Cards will not be charged unless product is in inventory and is ready to be shipped within 48 hours.


Crystalgenics.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Texas. Each customer shall be solely responsible for all sales taxes, or other level taxes, on orders shipped to any other state.


All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. Direct contact via the crystalgenics.com contact page or creation of a service ticket receive the quickest turnaround times.


You agree that any legal action brought against crystalgenics.com shall be governed by the laws of the State of Texas without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on crystalgenics.com shall be an appropriate federal or state court located in the state of Texas.


Any dispute relating in any way to your visit to crystalgenics.com or to products or services sold or distributed by Starz Westside Holdings or through crystalgenics.com in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in Collin County, Texas, and you consent to exclusive jurisdiction and venue in such courts.


As an Authorized Provider, we agree to abide by the MAPP Policy at crystalgenics.com.


Crystalgenics.com takes your privacy very seriously. We are dedicated to protecting all your personal information and take precautions to secure your account information. Crystalgenics.com automatically collects anonymous information about usage of our website. When you register with us, you voluntarily provide us with names, addresses, phone numbers, email addresses, and other demographic information. Crystalgenics.com appreciates your trust and will not share or sell this information with companies not affiliated with ours. Crystalgenics.com will only share the information collected with its subsidiaries and affiliates, for the sole purpose of announcing products, sales and events that we feel may interest you based on the information you have provided.

You may at any time opt-out of receiving further communications via email at any time. When you receive an email from us, there is a link at the bottom of each one that reads, “Click here to change or remove your subscription.” Simply click that link and you uncheck yourself from the lists presented to you. Note that you may be added again to our email list if you subsequently participate in other promotions or submit further personal information on our website.

From time to time, we may modify our Privacy Policy. Such modifications will be effective on the date that we post the modified policy on our website.


Visitors may post reviews, comments, and other content, send ecards and other communications; and submit suggestions ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Starz Westside Holdings reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Starz Westside Holdings a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant Starz Westside Holdings and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Starz Westside Holdings for all claims resulting from content you supply.

Starz Westside Holdings has the right but not the obligation to monitor and edit or remove any activity or content. Starz Westside Holdings takes no responsibility and assumes no liability for any content posted by you or any third party.